Whatever industry you’re in, if your customers aren’t happy you won’t succeed.  World-class customer experiences begin with giving your team the right tools to drive your organisation to achieve its goals, multiply your customers, and multiply your revenue.  

Customer Relationship Management (CRM) is a business strategy, backed by software (or tools), that can optimise profitability, revenue, and customer satisfaction. The MicroChannel Services group of companies assists organisations with CRM strategy, by providing business applications and various services related to implementing these applications.

Microsoft Dynamics CRM is the world-class customer relationship management tool, which MicroChannel uses to deliver value, productivity, and efficiency; all through a familiar interface.