You will the find most commonly asked questions about Microsoft Dynamics CRM on this page. The information has been divided into four categories:

Should the information you are looking for not appear, we are more than happy to answer any question in more detail – simply click here to contact us.

General Microsoft Dynamics CRM Questions

      What is Microsoft Dynamics® CRM?

      Microsoft Dynamics CRM is a flexible business application that helps organisations increase their business productivity and enhance                     connections across people, processes, and different enterprise systems.

      What are the system requirements?

      Full system requirements for all components of Microsoft Dynamics CRM can be found here.

      Does Microsoft Dynamics CRM 2011 support Safari, Firefox, Chrome, or other browser platforms other than Internet Explorer?

     

Browser flexibility will apply to all functions within Microsoft Dynamics CRM for both end users and administrators alike. The list of devices, operating systems and specific browser versions is detailed in the table below.

*Internet Explorer 7 is not supported for Microsoft Dynamics CRM Online. Windows XP users must use Internet Explorer 8 for Microsoft Dynamics CRM Online. 

**Internet Explorer 10 compatibility is limited to the desktop browser and does not extend to the touch-based version. 

***Windows RT is not currently supported. 

      What version of Microsoft Office is required to integrate with Microsoft Dynamics CRM Online or MicroChannel Hosted CRM?

      If using the Microsoft Dynamics CRM for Outlook client, both Microsoft Dynamics CRM Online and MicroChannel Hosted CRM require one of the following versions of Microsoft Office: • Microsoft Office 2010 (32 or 64-bit versions) • Microsoft Office 2007 (32-bit versions) • Microsoft Office 2003 SP3 (32-bit versions)

      Can I access Microsoft Dynamics CRM from my mobile phone?

      Yes. You can use a mobile Web browser in your Web-enabled mobile phone to connect to your Microsoft Dynamics CRM Online or MicroChannel Hosted CRM system using the mobile web client. MicroChannel also provides additional third party tools to enable offline access from various mobile phones such as iPhone, BlackBerry, Andriod and Windows Phone.

      Why should we choose Microsoft Dynamics CRM instead of salesforce.com?

      With Microsoft Dynamics CRM, your CRM application works right inside Microsoft Outlook and integrates seamlessly to Microsoft Word and Excel meaning that you don’t have to leave the applications that you are already familiar with and probably spend most of your day in already. This integration coupled with the very familiar user interface and experience means that there is very little ramp up time to learn a new application. You also have the ability to either move the solution out of “the cloud” so it is installed within your own office or alternatively change the hosting service provider to one that suits your specific requirements. Microsoft Dynamics CRM utilises common development tools like web services, SQL Server, SQL Reporting Services, Windows Workflow Foundation, and more. So we suggest you should keep your options open and go with the team that spends over $2 billion a year in R&D and product advancement.

Microsoft Dynamics CRM Online

      What is Microsoft Dynamics® CRM Online?

      Microsoft Dynamics CRM Online is the on-demand, or cloud deployment, of Microsoft Dynamics CRM 2011 hosted by Microsoft’s global datacentres. It delivers the same functionality and value as an on-premises deployment, but with the added benefits of:

      In what countries and geographies is Microsoft Dynamics CRM Online available?

      Microsoft Dynamics CRM Online is available to customers in the 82 countries and 41 languages around the world, including:

 

Americas	Europe	Asia Pacific
Brazil	Austria	Australia
Canada	Belgium	Hong Kong
Colombia	Cyprus	India
Costa Rica	Czech Republic	Japan
Chile	Denmark	Malaysia
Mexico	Finland	New Zealand
Peru	France	Singapore
Puerto Rico	Germany
Trinidad and Tobago	Greece
United States	Hungary
	Ireland
	Israel
	Italy
	Luxembourg
	Netherlands
	Norway
	Poland
	Portugal
	Romania
	Spain
	Sweden
	Switzerland
	United Kingdom

      Is there a minimum or maximum limit on the number of users for a subscription?

      There is currently no minimum or maximum limit to the number of Microsoft Dynamics CRM Online users allowed to sign-up for a Microsoft Dynamics CRM Online subscription.

      What is the pricing for Microsoft Dynamics CRM Online?

      $44.00 per user per month on a 12 month minimum contract term.

      Where is the Microsoft’s Datacentre located?

      Microsoft has a range of datacentres around the world to service CRM Online customers, in Asia Pacific, the primary data centre is located in Singapore.

      How do I sign up for Microsoft Dynamics CRM Online?

      Simply click here and we’ll get you started on a 30-day trial, so you can test drive the system.

General MicroChannel Hosted CRM Questions

      What does MicroChannel Hosted CRM cost?

      Pricing is dependent on the specific service being offered. I.e. for clients that elect to have their own dedicated server environment, pricing is based on the amount of disk space required for each server each month as well as the amount of RAM required for each server each month. Thereafter there is a per user per month fee.

Click here to arrange for one of our sales people to contact you to discuss this further and provide a quote. Alternatively, clients that elect to have their system set up within our secure multi-tenant environment pricing is purely based on a per-user per-month fee of $54.75 ex GST.

      How long is the contract?

      There are no contracts, the service is offered on a month to month basis; however clients that pre-pay for 12 months in advance will receive a discount on their subscription

      Is there a minimum number of users?

      No.

      Do we own our own data?

      Absolutely.

      Where is the MicroChannel Hosting datacentre located?

      Our secure datacentre is located in Melbourne, Australia.

      What if we want to move on premise or to another provider?

      We'll help. We won't hold you hostage and we won't stop answering the phone when we know you want to move. If you choose to move, you can simply export all of your customisations, custom entities, workflows, and custom reports from the CRM administrator control panel at any time, you can also export records to excel at any time with the click of a button, however, for large databases this might not be practical, as such, for a small handling fee, we will make a backup of your SQL database available that you can restore into another environment for a small handling fee.

      How much disk space is included for our MicroChannel Hosted CRM database?

      This is dependent on the specific service being offered. I.e. for clients that elect to have their own dedicated server environment, you can elect how much storage you require. And for clients that elect to have their system set up within our secure multi-tenant environment there is no limit to the amount of space that the database can grow to. In both of these scenarios is means that our clients are never hit with any un-expected storage fees or storage limitations that can potentially cause issues in a growing database.

      How often does MicroChannel Hosted CRM backup our data and how long are they stored for?

      Backup schedules vary depending on the specific service that you have subscribed to and customised schedules can be created to suit your specific requirements, however a typical Dedicated Server Environment is backed up on the following basis: backups are done on a number of layers, the first is at the server level where a snap shot is taken of the entire server every night and then kept for 14 days ensuring the ability to do a complete system restore. The second level is at a database level which is done every night and kept for 30 days ensuring the ability to restore to a database if the database became corrupt. And the final level is at a data level. Every hour a snap shot is taken of the data and kept for 2 days to allow for a restore of some data that might have been accidently deleted or overwritten etc.

      Does MicroChannel Hosted CRM offer training classes and if so, in what format?

      Yes, we offer FREE live, online, instructor led classes for both users and administrators of all customers. You can also access our training videos here at any time. And finally we can also offer training for your specific requirements either online or in your office with your individual database for an additional fee.

      Where is MicroChannel Hosted CRM available?

      Across the globe.

      Are languages other than English available?

      Yes. MicroChannel Hosted CRM support all languages that are supported by Microsoft Dynamics CRM.

      Does it matter where my Mail Server sits?

      No. We you can connect to your Mail Server to CRM whether it sits in our data centre, in your office, or with another third party mail host. Essentially there is a component of Microsoft Dynamics CRM 2011 called the E-mail Router that can be installed separately which will connect the Microsoft Dynamics CRM system to one or more Exchange Server or POP3 servers for incoming mail and one or more SMTP or Exchange servers for outgoing mail.

About MicroChannel

      How long has MicroChannel Hosting been in business?

      MicroChannel Hosting’s parent company, MicroChannel Services Pty. Ltd was formed in 1995. MicroChannel Hosting, formerly PCMH Pty Ltd (trading as Accelero CRM), joined the MicroChannel Services fold in 2011. Prior to joining the MicroChannel Services fold, Accelero CRM offered hosted CRM services from 2008, after forming in 2002.